Introduction
At Cannablyss.co.uk, we are committed to maintaining the highest standards of journalistic integrity and providing our readers with accurate, fair, and balanced content. We value our readers’ feedback and take complaints seriously. This Editorial Complaints Policy outlines how you can raise concerns about our editorial content and the steps we will take to address them.
How to Make a Complaint
If you have a complaint about any editorial content published on Cannablyss.co.uk, please follow the steps below:
Contact Us
Send your complaint to [email protected]. Please include the following information:
Your name and contact details (email and/or phone number).
The title and URL of the article in question.
A detailed description of your complaint, including specific concerns about accuracy, fairness, or balance.
Any supporting evidence or documentation that may help us understand and investigate your complaint.
Receipt of Complaint
Upon receipt of your complaint, we will acknowledge it within five working days. We may request additional information or clarification to fully understand your concerns.
Complaint Handling Process
Investigation
Our editorial team will thoroughly investigate your complaint. This process may involve reviewing the article in question, consulting with the author and any relevant sources, and cross-checking facts and information.
Response
We aim to respond to all complaints within 14 working days. If the investigation requires more time, we will inform you of the delay and provide an updated timeline.
Outcome
After completing the investigation, we will communicate our findings and any actions taken. Possible outcomes may include:
Correction
If we find inaccuracies in the content, we will correct them promptly and transparently.
Clarification
If the content is accurate but potentially misleading, we may add a clarification or additional context.
Retraction
In cases of significant error or breach of our editorial standards, we may retract the article.
No Action
If we determine that the content meets our editorial standards, we will explain our reasoning and take no further action.
Appeals
If you are not satisfied with the outcome of your complaint, you may request a review by our Editor-in-Chief. To do so, please email [email protected] within 14 days of receiving our response. The Editor-in-Chief will review the complaint, the investigation process, and the outcome before making a final decision.
Continuous Improvement
We are committed to continuous improvement and regularly review our editorial practices and policies to ensure they meet the highest standards. Your feedback is invaluable in helping us achieve this goal.
Contact Us
If you have any questions or need further assistance regarding our Editorial Complaints Policy, please contact us at [email protected] or call us at +44 7801 821545.